SUCCESS STORIES
- We want to thank Zeeco for an excellent job of building and delivering our new flare tip. The replacement flare tip was very well built and everything we specified was done. The tip was installed very easily and all four (4) pilots lit off on the first attempt. Zeeco’s staff were always available to assist and met with us as requested to work out details of the design. The control panels for the HEI / FFG pilots were also easy to install plus worked on the first attempt and were built to our specifications precisely. Everything about this job was well planned and executed with the end result being a highly efficient flare tip that has a great flame that has been very stable. The new replacement flare tip is our only flare tip that did not lose its pilots during the high winds from hurricanes this year. It has also performed flawlessly so far. All of our other tips lost all of their pilots and could not be re-lit with HEI during the hurricanes.
- We wish to extend our gratitude for a job well done. Your reaction time to my initial phone call was remarkable; and the turn-around time for the job itself was better than anticipated. In a crunch situation, Zeeco has proven to be extremely reliable and dependable. We look forward to future business opportunities with such a company.
- Here at our plant, we have been using Zeeco Radiant Wall Burners in our Ethylene furnaces for about five years. We are very pleased with the relationship we have with Zeeco.
- I would like to take this opportunity to thank you for your cooperation and service during our TAR. The air registers and burner orifices that you supplied far exceeded any other design we were shown in both quality and price. Hats off to you. I cannot tell you how happy our operators are to finally have air registers that work and work so well. I would also like to thank you as well for your ability to produce on such notice. We gave you very short notice to deliver 224 registers and orifices but you still met the deadline with time to spare.
- Replacing a competitors steam assisted flare tip in one week? [Not a problem!] A facility in the midwest called chuckling when they asked Zeeco about replacing an existing tip built by one of their competitors and have it shipped in one week. Zeeco personnel accepted the challenge, sprung into action and obtained the needed information required to evaluate this fast track opportunity. A proposal was quickly generated and it was pleasantly surprising to this client that Zeeco could provide a complete replacement tip with pilots in less time than the manufacturer of their existing flare could provide only a replacement steam ring. Zeeco shipped the replacement flare tip in one week (on time) and even followed up with a site visit to ensure everyone on site was pleased with the fitup and performance of the replacement flare tip. Now that's heroic customer service.
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