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Internet Privacy Statement

This privacy notice was published on 11/21/2023 and last updated on 11/21/2023

Please read this privacy policy carefully as it contains important information on how and why we collect, store, use, and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal information about you. When we do so we are subject to various laws in the United States, Brazil, and the General Data Protection Regulation which applies across the European Union (including in the United Kingdom), and we are responsible as "controller" of that personal information for the purposes of those laws.

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1. Key Terms

It would be helpful to start by explaining some key terms used in this policy:

We, us, our

Zeeco, Inc., Zeeco Europe Ltd., and their affiliated entities and subsidiaries.

Personal information

Any information relating to an identified or identifiable individual.

Special category personal information

Personal information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, trade union membership, Genetic and biometric data, Data concerning health or sexual orientation.

2. Personal Information We Collect About You

We may collect and use the following personal information that identifies, relates to, describes, is reasonable capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:

Categories of Personal Information

Specific Types of Personal Information Collected

Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver's license number, passport number, or other similar identifiers)

Name, Email, Entity Name

Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Phone Number, Fax Number, Work Title, Reporting Structure, Work Office Location, Employee Number (ID), Date Hired, Date Terminated, Birthday, Address, Drivers Licenses, Passports, Visa’s, Allergy List, Medical Certificates, Dietary Restrictions

Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)

Purchasing history, Purchasing Interest

Biometric information

Fingerprint Data

Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement)

Domain username

Geolocation data­­­­­

Corporate Vehicle Tracking

Audio, electronic, visual, thermal, olfactory, or similar information

Photos, Video, and Audio Recordings

Professional or employment-related information

Employment History

Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

Consumer Preferences

 

This personal information is required to provide products and/or services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing timely responses, products and/or services to you.

3. How Your Personal Information Is Collected

We collect most of this personal information directly from you—in person, by telephone, text, or email and/or via our website and applications. However, we may also collect information:

- From publicly accessible sources;

- Directly from a third-party (e.g., sanctions screening providers, credit reporting agencies, or customer due diligence providers);

- From a third-party with your consent (e.g., your bank);

- From cookies on our website; and

- Via our IT systems, including:

- Door entry systems and reception logs;

- Automated monitoring of our websites and other technical systems, such as our computer networks and connections, CCTV and access control systems, communications systems, email and instant messaging systems; and

- Applications such as ZPOD, Hubspot, Ultipro, ETAR, EUFM and other relevant systems.

4. How and Why We Use Your Personal Information

Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g.:

- To comply with our legal and regulatory obligations;
- For the performance of our contract with you or to take steps at your request before entering into a contract;
- For our legitimate interests or those of a third party; or
- Where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

The table below explains what we use (process) your personal information for and our reasons for doing so:

What we use your personal information for

Our reasons

To provide products and/or services to you

For the performance of our contract with you or to take steps at your request before entering into a contract.

To prevent and detect fraud against you or Zeeco

For our legitimate interests or those of a third party, i.e., to minimize fraud that could be damaging for us and for you.

Conducting checks to identify our customers and verify their identity, Screening for financial and other sanctions or embargoes, Other processing necessary to comply with professional, legal, and regulatory obligations that apply to our business.

To comply with our legal and regulatory obligations.

Gathering and providing information required by or relating to audits, enquiries, or investigations by regulatory bodies

To comply with our legal and regulatory obligations.

Ensuring business policies are adhered to, e.g., policies covering security and internet use

For our legitimate interests or those of a third party, i.e., to make sure we are following our own internal procedures so we can deliver the best service to you.

Operational reasons, such as improving efficiency, training, and quality control

For our legitimate interests i.e., to be as efficient as we can so we can deliver the best service for you at the best price.

Ensuring the confidentiality of commercially sensitive information

For our legitimate interests i.e., to protect trade secrets and other commercially valuable information.
To comply with our legal and regulatory obligations.

Statistical analysis to help us manage our business, e.g., in relation to our customer base, product range or other business measures

For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service for you at the best price.

Preventing unauthorized access and modifications to IT systems

For our legitimate interests or those of a third party, i.e., to prevent and detect criminal activity that could be damaging for us and for you.
To comply with our legal and regulatory obligations.

Updating customer records

For the performance of our contract with you or to take steps at your request before entering into a contract.
To comply with our legal and regulatory obligations.
For our legitimate interests, e.g., making sure that we can keep in touch with our customers about existing orders and new products.

Statutory returns

To comply with our legal and regulatory obligations.

Ensuring safe working practices, staff administration and assessments

To comply with our legal and regulatory obligations.
For our legitimate interests or those of a third party, e.g., to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you.

Marketing our services to:
- existing and former customers;
- third parties who have previously expressed an interest in our services;
- third parties with whom we have had no previous dealings.

For our legitimate interests, i.e., to promote our business to existing and former customers.

Credit reference checks via external credit reference agencies

For our legitimate interests, i.e., to ensure our customers are likely to be able to pay for our products and services

External audits and quality checks, e.g., for ISO, Investors, or the audit of our accounts

For our legitimate interests or those of a third party, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards.
To comply with our legal and regulatory obligations.

Employment

For our legitimate interests and to comply with our legal and regulatory obligations.

The above table does not apply to special category personal information, which we will only process with your explicit consent.

5. Promotional Communications

We may use your personal information to send you updates (by email, text message, telephone, or post) about our products and/or services, including exclusive offers, promotions, or new products and/or services.

We have a legitimate interest in processing your personal information for promotional purposes (see above "How and why we use your personal information"). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

We will always treat your personal information with the utmost respect and will not transfer or share your personal information with any organizations outside of Zeeco or its listed affiliates in this policy.

You have the right to opt out of receiving promotional communications at any time by:

- Contacting us here;

- Using the "unsubscribe" link in emails or text subscriptions; or

- Updating your Information and marketing preferences here.

We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.

6. Who We Share Your Personal Information With

We routinely share personal information with:

- Our affiliates, and subsidiaries;

- Service providers we use to help deliver our products and/or services to you, such as payment service providers, warehouses and delivery companies;

- Other third parties we use to help us run our business, such as website hosts;

- Third parties approved by you;

- Credit reporting agencies;

- Our insurers and brokers;

- Our bank[s]; or

- Auditors

We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors, e.g., in relation to ISO accreditation and the audit of our accounts.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

7. Personal Information Disclosed for a Business Purpose

In the preceding 12 months, we have disclosed for a business or operational purpose to one or more third parties the following categories of personal information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:

- Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver's license number, passport number, or other similar identifiers);

- Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information;

- Characteristics of protected classifications under California or federal law;

- Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies);

- Biometric information;

- Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement);

- Geolocation data;

- Audio, electronic, visual, thermal, olfactory, or similar information;

- Professional or employment-related information; and

- Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

8. Where Your Personal Information is Held

Information may be held at our offices and those of our subsidiaries and third-party agencies, service providers, representatives and agents as described above (see above: "Who We Share Your Personal Information with").

Some of these third parties may be based outside the European Economic Area. For more information, including on how we safeguard your personal information when this occurs, see below: "Transferring Your Personal Information Out of the EEA".

9. How Long Your Personal Information Will Be Kept

We will keep your personal information while you have an account with us or while we are providing products and/or services to you. Thereafter, we will keep your personal information for as long as is necessary:

- To respond to any questions, complaints or claims made by you or on your behalf;

- To show that we treated you fairly; or

- To keep records required by law.

We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information. When it is no longer necessary to retain your personal information, we will delete or anonymize it.

10. Transferring Your Personal Information Out of the EEA

To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), e.g.:

- With our offices outside the EEA;

- With your and our service providers located outside the EEA;

- If you are based outside the EEA; or

- Where there is an international dimension to the services we are providing to you.

These transfers are subject to special rules under European and UK data protection law.

The following countries to which we may transfer personal information have been assessed by the European Commission as providing an adequate level of protection for personal information: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Non-EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law and all personal information will be secured and provided an adequate level of protection in line with GDPR policies.

If you would like further information, please contact our listed representative or our Data Protection Officer (see "How To Contact Us" below).

11. Your Rights Under the GDPR

Right to Access

The right to be provided with a copy of your personal information (the right of access).

Right to Rectification

The right to require us to correct any mistakes in your personal information.

Right to be Forgotten

The right to require us to delete your personal information—in certain situations.

Right to Restriction of Processing

The right to require us to restrict processing of your personal information—in certain circumstances, e.g., if you contest the accuracy of the data.

Right to Data Portability

The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations.

Right to Object

The right to object:
- at any time to your personal information being processed for direct marketing (including profiling);
- in certain other situations to our continued processing of your personal information, e.g., processing carried out for the purpose of our legitimate interests.

Right Not to be Subject to Automated Individual Decision-Making

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

For further information on each of those rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner's Office (ICO) on individual rights under the General Data Protection Regulation.

12. Your Rights Under the CCPA, LGPD, and Other Privacy and Data Protection Laws

You have the right under the California Consumer Privacy Act of 2018 (CCPA), Law No 13.709/2018 (the Brazilian General Data Protection Law or ‘LGPD’), and certain other privacy and data protection laws, as applicable, to exercise free of charge:

 

Disclosure of Personal Information We Collect About You

 

You have the right to know:
• The categories of personal information we have collected about you;
• The categories of sources from which the personal information is collected;
• Our business or commercial purpose for collecting or selling personal information;
• The categories of third parties with whom we share personal information, if any; and
• The specific pieces of personal information we have collected about you.
Please note that we are not required to:
• Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained;
• Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information; or
• Provide the personal information to you more than twice in a 12-month period.

Personal Information Sold or Used for a Business Purpose

In connection with any personal information we may sell or disclose to a third-party for a business purpose, you have the right to know:
• The categories of personal information about you that we sold and the categories of third parties to whom the personal information was sold; and
• The categories of personal information that we disclosed about you for a business purpose.
• You have the right under the California Consumer Privacy Act of 2018 (CCPA), the Brazilian General Data Protection Law (LGPD), and certain other privacy and data protection laws, as applicable, to opt-out of the sale [or disclosure] of your personal information. If you exercise your right to opt-out of the sale [or disclosure] of your personal information, we will refrain from selling your personal information, unless you subsequently provide express authorization for the sale of your personal information. To opt-out of the sale [or disclosure] of your personal information, click on the Update Your Data Preferences link here to submit a data subject request or to request removal of your personal data.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.
Please note that we may not delete your personal information if it is necessary to:
• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Protection Against Discrimination

You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:
• Deny goods or services to you;
• Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
• Provide a different level or quality of goods or services to you; or
• Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
Please note that we may charge a different price or rate or provide a different level or quality of [goods and/or services] to you, if that difference is reasonably related to the value provided to our business by your personal information.

 

13. Keeping Your Personal Information Secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We continually test our systems and follow top industry standards for information security. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

14. How to Exercise Your Rights

If you would like to exercise any of your rights as described in this Privacy Policy, please complete a data subject request form available on our website here.

Please note that you may only make a CCPA-related data access or data portability disclosure request twice within a 12-month period.

If you choose to contact us, you will need to provide us with:

- Enough information to identify you (e.g., as may be required, your full name, address, or government identifying documents)

- Proof of your identity and address (e.g., a copy of your driving license or passport); and

- A description of what right you want to exercise and the information to which your request relates.

We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person's behalf.

Any personal information we collect from you to verify your identity in connection with you request will be used solely for the purposes of verification.

15. How to File a GDPR Complaint

We hope that our Data Protection Officer can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred. You can learn more about filing a GDPR complaint and contact your local supervising authority at https://edps.europa.eu/data-protection/our-role-supervisor/complaints_en.

16. Changes to This Privacy Notice

We may change this privacy notice from time to time–when we do, we will inform you via our website or other means of contact such as email.

17. How to Contact Us

Please contact us if you have any questions about this privacy policy or the information we maintain about you.

Our contact details can be found here.