We wish to extend our gratitude for a job well done. Your reaction time to my initial phone call was remarkable; and the turn-around time for the job itself was better than anticipated. In a crunch situation, Zeeco has proven to be extremely reliable and dependable. We look forward to future business opportunities with such a company.
Here at our plant, we have been using Zeeco Radiant Wall Burners in our Ethylene furnaces for about five years. We are very pleased with the relationship we have with Zeeco.
I would like to take this opportunity to thank you for your cooperation and service during our TAR. The air registers and burner orifices that you supplied far exceeded any other design we were shown in both quality and price. Hats off to you. I cannot tell you how happy our operators are to finally have air registers that work and work so well. I would also like to thank you as well for your ability to produce on such notice. We gave you very short notice to deliver 224 registers and orifices but you still met the deadline with time to spare.
Replacing a competitors steam assisted flare tip in one week? [Not a problem!] A facility in the midwest called chuckling when they asked Zeeco about replacing an existing tip built by one of their competitors and have it shipped in one week. Zeeco personnel accepted the challenge, sprung into action and obtained the needed information required to evaluate this fast track opportunity. A proposal was quickly generated and it was pleasantly surprising to this client that Zeeco could provide a complete replacement tip with pilots in less time than the manufacturer of their existing flare could provide only a replacement steam ring. Zeeco shipped the replacement flare tip in one week (on time) and even followed up with a site visit to ensure everyone on site was pleased with the fitup and performance of the replacement flare tip. Now that's heroic customer service.